Frequently Asked Questions
We want to make your experience as easy as possible, here is a list below of frequently asked questions.
How long is my photo session?
Your shoot time is based on the package that you have paid for, and it is recommended you turn up ten minutes beforehand to discuss the type of photos you are wanting. This time also allows any lighting changes to meet your requirements.
What clothing should I bring?
We suggest things that make you feel great but stay away from bright or loud colours as it might take away attention from your portrait or headshot. If you have selected our portrait sessions you are welcome to try different looks. Bring several tops to choose from. Bring extra if you are not sure, and we can help you select ones that will work.
How many changes of wardrobe am I allowed?
You can bring as many sets of wardrobe options as you like in your allocated package time. Please note, the time you use getting changed will be part of the photo session time.
What colour backdrops can I choose from?
You can choose from either White/Light Grey, Charcoal Grey, Almond, Sky Blue, Teal, Marmalade, Primary Red, Cocoa, Canary, Flamingo, Mint Green, Crimson, Navy Blue, or Beige. We also offer portrait texture backgrounds of dark grey, rust and warm brown.
Can you shoot the photos outside?
Yes we can shoot outside for an additional fee, we have plenty of experience photographing in this style.
How many photo options will I choose from?
We shoot tethered, with means that you can view the photos on a computer screen during the photoshoot! This allows you to quickly approve photos on the fly, and is a powerful part of art directing the best image.
Do you provide the photographic raw files?
We can supply raw files for an extra fee, please ask if this interests you.
How do I view my photos after the session?
After the photo session, you'll be sent a link to an online password-protected gallery. From there, you'll be able to view all the photos and make your final selection of the pictures you have paid for. Additionally, you can purchase extra images through the gallery.
Do I get all the photos taken during the session?
As part of your session fee, you will receive the final edited Jpeg photos that you paid for and any additional images you purchased.
How do I get my photos?
The final JPEG digital images will be delivered within 72 hours via email link after the final images are selected. Other formats may be provided on request. For portrait packages that require full retouching, it may take up to three working days.
Can I bring a friend or partner to the shoot?
Absolutely. We welcome and encourage you to bring along a friend and partner for support and encouragement.
What are your opening hours?
Our studio hours are 9.30am to 5pm, Monday through Friday. We also offer evening and weekend bookings to suit your schedule if a Premium or Deluxe package is booked.
Can a package be used for multiple people?
No, each package is for a single person, it cannot be split between multiple persons.
How do the add on's work?
Add on's can only be purchased when buying either the Basic, Standard, Premium or Deluxe photo packages.
What is your payment policy?
We require that customers pay for their photo package fully in advance of the photo shoot. Bookings are not confirmed in our system until payment has been made in full.
Payments are to be made online – you’ll be given the option to pay after completing this the booking form. If you have any issues paying online, please let us know as soon as possible so we can do our best to confirm the time you're wanting to book in for. For customers who would like to be invoiced for the shoot will be charged Goods and Services Tax (GST) on top of the advertised amount. Payment is required before the photos are released.
What is your cancellation / rebooking policy?
We understand that life can be unpredictable, and plans may change unexpectedly. If you need to cancel or rebook your session, we kindly ask that you inform us as soon as possible to allow someone else to fill the booking slot.
To accommodate everyone's schedules, we require at least 72 hours (three days) of notice to rebook or cancel a session. If you provide us with the required notice, you are entitled to either a full refund or the option to reschedule the session to another day that works better for you.
In the event that you are unable to provide us with the required notice, a 50% fee of the full payment for your session will apply. You can use the remaining 50% of the payment for a future session or request a refund.
If you miss your appointment without providing any advance notice, this is considered a 'no-show', and you will lose the full payment for your session.
We hope that you understand the importance of providing us with sufficient notice, as it allows us to better serve all of our clients. If you have any questions or concerns about this policy, please don't hesitate to contact us.