Frequently Asked Questions

Most people feel unsure before a shoot—and that’s totally normal. This page covers all the common questions so you can feel relaxed, prepared, and clear on how it all works.

I hate having my photo taken. Will I look awkward?

You’re not alone. Most people feel awkward in front of the camera—and that’s where I come in. I’ll guide you through easy, natural poses and help you relax so you look confident, not stiff. No fake smiles. No weird hand positions. Just photos that feel like you.

How do I know which session is right for me?

Check out the Packages page. Everything’s broken down by purpose, price, and style—from quick headshots to creative portraits to personal branding shoots. Not sure what suits? Flick me a message and I’ll help you choose.

What should I wear?

Wear something that makes you feel good. Solid colours usually work best, and it’s smart to avoid busy patterns or logos—unless they’re part of your brand. Bring a few options and we’ll decide together.

Can I change outfits during the session?

Yep. Quick changes are totally fine and often give us more variety. If your session is time-based, just let me know what you’re planning so we can fit it in.

Where does the shoot happen?

Most shoots take place at my studio in central Wellington. Some packages also offer the option of on-location shoots around the Wellington region. Have a specific place in mind? Let’s talk.

How long does a shoot take?

It depends on the session. Quick headshots take about 10–30 minutes. Branding or creative shoots can run up to 2 hours. Either way, we move at a comfortable pace.

Can I bring someone with me?

Absolutely. Bring a friend, partner, or even your dog if that helps you feel more relaxed. Just let me know ahead of time.

Can you photograph someone under 18?

Yes—but a parent or legal guardian must be present during the shoot. I’ll work to make sure your child or teen feels comfortable and supported throughout.

Do you shoot families or couples?

Yes to both. If they’re important to you, I’d love to photograph them. Check out Legacy Sessions for more info.

Can a package be used for multiple people?

Most packages are priced for one person. If you’re wanting to share a session between friends, siblings, or coworkers, just let me know first—some sessions are flexible, others aren’t. For family, couples, or team shoots, I’ve got dedicated options that are better suited.

How many photos do I get?

Each package includes a set number of edited, high-resolution images. After your shoot, you’ll get a private proof gallery to choose your favourites. You can always purchase extra images if you want more.

Can I get all the unedited images?

Nope. I only deliver the final edited images that meet my quality standards. You’re getting the best of the bunch, properly polished.

Can you Photoshop me?

Light retouching is included. I clean up flyaways, smooth skin slightly, and remove small distractions. I won’t make you look like someone else—just the best version of you.

When will I get my photos?

Usually within 7 days of you choosing your images. If you need them faster, let me know before your shoot.

Can I screenshot or download images from the private gallery?

No. The private gallery is just for viewing and selecting your final images. Screenshots or downloads aren’t allowed—they’re watermarked and locked to protect the quality of the work. Once you make your selections, you’ll get the high-res edited versions to use however you like.

Can I post the images online?

Yes—absolutely. You get full usage rights for personal and professional use, including on LinkedIn, your website, or social media. All I ask is that if the image is used in a published article, media piece, or public-facing editorial, you include a photo credit like:\ Photo by Steve Montgomery, Profile Photos\ It helps others know where the image came from and supports my work.

How do I book a session?

Go to the Bookings page, choose your session, and select a time that works. Payment is taken upfront to lock it in.

What are your opening hours?

I shoot Monday to Friday during standard business hours. Weekends are by appointment only and reserved for larger sessions. If you’re booking The Signature Session, The Legacy Session, or The Brand Authority package, I’m happy to shoot on the weekend. Just let me know what you’re after and we’ll line it up.

What’s your payment policy?

Payment is due upfront when you book. It secures your session time and gets everything locked in. You’ll receive a confirmation as soon as payment is processed. Need a custom invoice or want to pay by bank transfer? Just let me know.

What’s your cancellation or rebooking policy?

Life happens, I get it—but please give at least 72 hours’ notice if you need to cancel or reschedule. Cancellations or rebookings with less than 72 hours’ notice will be charged 50% of your session fee. No-shows or same-day cancellations are charged the full fee.\ If you give enough notice, I’m happy to move your session or refund you fully.

Do you offer refunds?

Digital images are non-refundable. That said, I want you to love your photos. If anything’s off, talk to me—we’ll sort it out.

Still got questions?

Reach out anytime. Happy to help. Or if you're ready to go, book your session here.